At our headquarters office in Indianapolis Indiana, we have a number of support staff opportunities in Crew Planning, Crew Scheduling, Dispatch, Finance, Human Resources, Information Technology, Safety, Supply Chain, and much more! By joining Republic Airways, you will work for an executive leadership team that has over 100 years of combined aviation experience and outstanding tenure with the organization. Our back office Associates experience a culture of fun and action, while striving for excellence with everything we do!
Republic Airways Holdings Airline Compliance Reporting and Customer Relations in Indianapolis, Indiana
At Republic Airways, our mission is to provide a safe, clean and reliable flying experience. We believe this is best accomplished by focusing on our vision, “With the BEST people, products and performance, we will be America’s Regional Airline of choice.” Republic Airways, based in Indianapolis, operates a fleet of 188 Embraer 170/175 aircraft and offers scheduled passenger service with 900 daily flights to 100 cities in 35 U.S. states, Canada, the Caribbean and Central America. The airline provides fixed-fee flights operated under our major airline partner brands of American Eagle, Delta Connection and United Express. Our 10 domiciles include CMH, DCA, EWR, IND, LGA, MCI, MIA, ORD, PHL and PIT. With more than 5,500 talented aviation professionals, Republic Airways is a great place to get your career off the runway!
Serve as the point of contact for Republic to specific government and regulatory agencies and interface with Codeshare partners to coordinate and ensure required reporting metrics are provided in a timely and accurate manner.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Responsible for ensuring timely and accurate reporting of company DOT metrics for:
49 CFR Part 234 On-Time Performance
49 CFR Part 234 Mishandled Baggage, Wheelchair and Scooter
49 CFR Part 235 Incidents Involving Animals
49 CFR Part 244 Tarmac Delay
49 CFR Part 250/251 Oversales
49 CFR Part 382 Disability Complaint
40 CFR Part 141 Aircraft Drinking Water Rule
Proactively manages DOT and customer files for recordkeeping compliance.
Assists with customer relations issues and risk management claims including collaborating with internal and external partners to perform investigations and reporting.
Participates in annual claims review with insurer and assists manager as necessary.
Serves as initial point of contact for general / minor customer concerns.
Represents company at industry related meetings.
Participates in field visits as required.
Perform other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.
EDUCATION and/or EXPERIENCE.
High school diploma or equivalent.
Requires 3 years of experience in an airline industry or customer service role with acceptable knowledge of all facets of Airline Operations.
Must have computer / software skills and interpersonal communication skills, including written and verbal communication.
Able to learn company applications and native reservations systems.
Ability to maintain a positive outlook and to preserve confidential information.
Must be detail oriented.
PREFERRED EDUCATION and/or EXPERIENCE
Prefer at least 5 years of experience in airline industry or customer service role.
Previous supervisory experience.
Able to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and governmental regulations. Able to write routine reports and correspondence and produce written information for publication. Able to speak effectively before groups of customers or employees of organization.
REASONING/PROBLEM SOLVING ABILITY
Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Able to deal with problems involving several concrete variables in standardized situations.
Makes day to day decisions used to support strategic direction. Decisions often require some thought and are somewhat structured. Decisions tend to be short term and usually moderate cost.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Able to move about the work environment.
Frequently required to stand, walk, sit, talk and hear
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.
Typically, not exposed to extreme environmental conditions.
Able to travel up to 10% of the time, including overnight stays.
Republic Airways is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.
We are an Equal Opportunity Employer.
Please view Equal Employment Opportunity Posters provided by OFCCP here at https://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf%E2%80%8B .
Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Republic Airways, based in Indianapolis, operates a fleet of about 190 Embraer 170/175 aircraft and offers scheduled passenger service with about 1,000 daily flights to 100 cities in 40 U.S. states, Canada, the Caribbean and Central America. The airline provides fixed-fee flights operated under its major airline partner brands of American Eagle, Delta Connection and United Express. The airline employs about 5,700 aviation professionals. Visit www.rjet.com at http://www.rjet.com/ for more information, follow the Company on Instagram at https://www.instagram.com/republicairline/ , Twitter at https://twitter.com/RepublicAirline and YouTube at https://www.youtube.com/channel/UC1IOcelXc92JDhi8sIR9F0Q , and connect on Facebook at https://www.facebook.com/republicairline/ or Linkedin at http://www.linkedin.com/company/republic-airways-holdings-inc-/ .
In May 2018, Republic opened the Leadership In Flight Training (LIFT) Academy, a commercial aviation pilot training school in Indianapolis. LIFT uses state-of-the-art training technologies that combine flight, flight simulator, online and in-classroom training. Graduates are guaranteed a job as First Officer at Republic. Learn more at www.flywithlift.com at http://www.flywithlift.com/ .